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| Service | Destination | Speed | Charge* |
|---|---|---|---|
|
Click & Collect |
Henfield, BN5 9BJ |
Designated date |
Free |
|
Standard Delivery (or Nominated Day) |
All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland) |
Next 1-2 working days. Delivery slots advised by email |
Free shipping for orders over £60 and up to 20kg. £1/kg thereafter ** |
|
Next Working Day |
All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland) |
Next working day. Delivery slots advised by email |
£5.99 up to 20kg. £1/kg thereafter ** |
|
Next Working Day AM (Required for frozen products) |
All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland) |
Next working day. Delivery slots advised by email |
£10 up to 20kg |
|
Saturday Delivery |
All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland) |
Next working day. Delivery slots advised by email |
£17.99 up to 15kg ** |
|
Off-Mainland Courier |
Isle of Man |
Next working day. Delivery slots advised by email |
£30 up to 5kg. £4/kg thereafter ** |
|
Isle of Wight |
Next working day. Delivery slots advised by email |
£17 up to 10kg. £1/kg thereafter ** |
|
|
Scottish Highlands/Mainlands/Borders - Ambient products only |
2-5 working days |
£15.99 up to 10 Kg. £1/kg thereafter ** |
|
|
Northern Ireland - Ambient products only |
2-5 working days |
£15.99 up to 10 Kg. £1/kg thereafter ** |
|
|
Channel Islands (Jersey & Guernsey) - Ambient products only |
2-5 working days |
£31.50 up to 5kg. £4/kg thereafter ** |
*Rates include VAT
** Excludes Frozen products
Delivery timelines
We only deliver to the UK and do not accept orders which need to be shipped outside the United Kingdom. All deliveries are subject to the delivery terms and conditions set out below. All products offered on www.ibericafood.com are subject to availability.
Where we deliver to
You need to order before 2:00 pm Monday to Thursday to get a next day delivery. PLEASE NOTE THIS IS NOT a guaranteed service. We will use reasonable endeavours to attempt to deliver your products as detailed in the order confirmation, however, we cannot guarantee successful delivery by any specific date.
Small delays may occur during periods of high demand. To avoid orders sitting in the courier’s depot over the weekend, we do not ship orders on Fridays or weekends unless Saturday delivery is booked.
We use gel packs andthermal packaging to keep your food products cold in transit. Your order leaves us at 5pm and arrives the following day (normally before 5.00pm). Less than 1% of our deliveries arrive a day late. Orders are well packaged and can cope with such a delay. You must be able to accept a day-late delivery. If your order has not arrived by 3pm on your chosen delivery day, please call us. We will chase it on your behalf. Please keep in mind that during busy periods (e.g. Christmas, Easter, etc) the depots might be short-staffed and very busy so they might not pick up the phone. Please contact OUR OFFICE for any urgent matters.
Late delivery. As of April 2021, around 99% of our deliveries are made on the day you select. The others arrive a day late. Causes of delay include mis-sorts by the courier company, traffic accidents and driver errors. Unfortunately, these cannot be eliminated so by placing an order, on the rare occasion this occurs you agree to accept your delivery a day late.
Signing for your delivery
All our parcels require a signatureand please note that if you are not able to accept the parcel you will need to collect this from your local depot or reschedule the delivery for following day. Parcels containing alcohol must be signed for by someone over 18 years of age. If your order contains alcohol you will be asked to confirm your date of birth.
In light of the Coronavirus pandemic, and in order to protect the safety of both consignees and the delivery drivers, some couriers have adopted a NO CONTACT DELIVERY PRACTICE.
During this period, consignees will not be required to personally sign the ePOD device or hard copy document, but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record. Whereby a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.
Delivery address
We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. It is your responsibility to check ALL details in the order conformation prior to dispatch. If there is an error or omission you must contact us IMMEDIATELY.
Notifications of your delivery and tracking
Once we have sent you confirmation of acceptance of your order our delivery partner ‘APC Overnight’ will send you details of the scheduled delivery date and your parcel tracking number via e-mail/SMS text message.
On the day of your anticipated delivery you will receive a 2nd notification via e-mail/SMS text from APC advising you of a 2-hour windowduring which your parcel is expected to be delivered. Upon receipt of notification of this scheduled delivery window you shall make all reasonable efforts to enable the delivery of the parcel to take place at this time.
Special instructions for delivery
If you have any special instructions for our third-party courier regarding delivery e.g. leave your parcel with a neighbour, or that you live in a flat or development with an entry system which requires an access code, it is your responsibility to provide the information at the check out or to contact the courier directly to advise them of these instructions as soon as possible after you receive their email / SMS text message advising you of the scheduled delivery date. If you can’t contact them, please CONTACT OUR OFFICE.
Delivery tracking and notifications
You will be sent the tracking number via email, which allows you to track your order and can spot any upcoming issues with the delivery. Additionally, you will be sent an email once the parcel has been delivered or left in a safe place. If you are at the delivery address and receive this but do not have the parcel you must call us immediately so that we can rectify a mis-delivery. Details of your local APC depot can be found at https://apc-overnight.com/contact/depot-finder/
What to do if you are not going to be in
It is your responsibility to contact APC if nobody is going to be available to receive the parcel at your delivery address, and to make alternative arrangement for the delivery to be made to a neighbour.
Due to the perishable nature of some of our products, APC will not leave the parcel containing your order outside the delivery address, unless there is a safe place deemed suitable or this has been specifically instructed and authorised to do so by you, as there is a possibility the quality of the products could be affected as a result of this. In the event that the products become spoiled and unfit for consumption as a result of leaving the parcel outside at your request neither we, nor APC shall have any liability to you for any loss as a result.
Chilled products
We use ice packs and thermal packaging to keep your food products cold in transit and use extra ice packs during warm weather. If your order contains chilled or frozen products, it should stay chilled/frozen inside our packaging until the day following delivery, if not, by telephone or via our contact form.
What happens if you are not in when your delivery arrives
It is your responsibility to ensure someone will be available to take delivery of your parcel or to contact apc to rearrange delivery in the event you are going to be unavailable at the anticipated time of delivery or if delivery is not successful at first attempt.
In the event that APC are unable to make delivery of the parcel containing the products you have ordered due to unavailability of a recipient at the delivery address at the date and time advised for the delivery, they will either;
a) leave you a notification of their unsuccessful attempt to deliver and details of how you can contact them to receive your parcel.
b) leave the parcel with a neighbour or in a safe place deemed suitable by the delivery driver or following instructions as advised to APC by you following notification of the intended delivery date.
In the event of absence of a recipient at the delivery address or absence of suitable alternative arrangements being instructed by you PRIOR to the delivery attempt, or a refusal to accept a delivery at the delivery address, APC will return the parcel to us. If the parcel contains perishable products, upon return receipt at the courier’s depot or at our premises, the parcel containing your order will be destroyed and no refund will be given. On the contrary, if the items are not perishable and haven’t been affected, we will refund you the cost of the item, less the original carriage fee paid to us and less the £20 return to sender fee that we will have been charged by the courier. PLEASE NOTE, the parcel containing your order will not be re-sent due to food safety issues, nor will a replacement order will be sent unless you create and pay for a completely new and separate order.
